@font-face{font-family:IRANSans;src:url(../media/IRANSans_UltraLight.e57de0fb.ttf)format("truetype");font-weight:200;font-style:normal}@font-face{font-family:IRANSans;src:url(../media/IRANSans_Light.908480ed.ttf)format("truetype");font-weight:300;font-style:normal}@font-face{font-family:IRANSans;src:url(../media/IRANSans.0011f747.ttf)format("truetype");font-weight:400;font-style:normal}@font-face{font-family:IRANSans;src:url(../media/IRANSans_Medium.28305509.ttf)format("truetype");font-weight:500;font-style:normal}@font-face{font-family:IRANSans;src:url(../media/IRANSans_Bold.e95aa4b6.ttf)format("truetype");font-weight:700;font-style:normal}.container{width:100%;max-width:1100px;color:var(--text-primary);box-sizing:border-box;direction:rtl;margin:2rem auto;padding:0 1.5rem;font-family:IRANSans,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif}.tickets-page,.ticket-detail-page,.new-ticket-page{animation:.3s ease-in-out fadeIn}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.page-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;margin-bottom:2rem;padding-bottom:1.5rem;display:flex}.page-header .btn-gradient,.page-header .status-badge{margin-left:1rem}.page-header h1{color:var(--text-primary);margin:0;font-size:2.2rem;font-weight:700}.page-header p{color:var(--text-secondary);margin-top:.5rem;font-size:1.1rem}.loading-container{text-align:center;color:var(--text-secondary);padding:4rem;font-size:1.2rem}.btn-gradient{background:var(--accent-gradient);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:.75rem 1.5rem;font-family:IRANSans,sans-serif;font-size:1rem;font-weight:500;text-decoration:none;transition:all .3s;box-shadow:0 4px 12px #0000001a}.btn-gradient:hover{opacity:.9;transform:translateY(-2px);box-shadow:0 6px 16px #0000001f}.btn-gradient:disabled{opacity:.6;cursor:not-allowed;background:var(--border-color);color:var(--text-secondary)}.status-badge{text-transform:capitalize;border-radius:20px;padding:.3rem .8rem;font-size:.9rem;font-weight:500}.status-badge.status-open{color:var(--success,#32cd32);background-color:#32cd321a}.status-badge.status-closed{color:var(--error,#ff4b4b);background-color:#ff4b4b1a}.status-badge.status-in_progress{color:var(--link-color,#8ab4f8);background-color:#8ab4f81a}.tickets-list{flex-direction:column;gap:1rem;display:flex}.ticket-item{background-color:var(--surface);border:1px solid var(--border-color);color:inherit;border-radius:10px;justify-content:space-between;align-items:center;padding:1.5rem;text-decoration:none;transition:all .2s ease-in-out;display:flex}.ticket-item:hover{border-color:var(--accent-color);transform:translateY(-2px);box-shadow:0 4px 12px #0000000d}.ticket-info{flex-direction:column;gap:.25rem;display:flex}.ticket-subject{color:var(--text-primary);font-size:1.15rem;font-weight:500}.ticket-date{color:var(--text-secondary);font-size:.9rem}.no-tickets{text-align:center;background-color:var(--surface);border:1px dashed var(--border-color);color:var(--text-secondary);border-radius:10px;padding:3rem}.no-tickets p{font-size:1.1rem;line-height:1.7}.replies-container{background-color:var(--background);border:1px solid var(--border-color);border-radius:10px;flex-direction:column;gap:.25rem;max-height:60vh;margin-bottom:2rem;padding:1.5rem;display:flex;overflow-y:auto}.date-separator{background-color:var(--surface);border:1px solid var(--border-color);color:var(--text-secondary);border-radius:20px;align-self:center;margin:1rem 0;padding:.25rem .75rem;font-size:.85rem;font-weight:500}.reply-bubble{word-wrap:break-word;border-radius:12px;min-width:100px;max-width:75%;margin-bottom:.5rem;padding:1rem 1rem 2rem;line-height:1.6;position:relative}.reply-bubble.admin-reply{background-color:var(--surface);border:1px solid var(--border-color);align-self:flex-end}.reply-bubble.user-reply{background-color:#9333ea33;align-self:flex-start}.reply-message{white-space:pre-wrap;margin:0;padding-bottom:.5rem}.reply-timestamp{color:var(--text-secondary);font-size:.8rem;position:absolute;bottom:.5rem}.admin-reply .reply-timestamp{text-align:left;left:1rem}.user-reply .reply-timestamp{opacity:.8;text-align:right;right:1rem}.reply-form{background-color:var(--surface);border:1px solid var(--border-color);border-radius:10px;flex-direction:column;gap:1rem;padding:1.5rem;display:flex}.reply-form textarea{background-color:var(--background);border:1px solid var(--border-color);width:100%;color:var(--text-primary);resize:vertical;text-align:right;box-sizing:border-box;border-radius:8px;padding:.75rem 1rem;font-family:inherit;font-size:1rem;transition:border-color .2s,box-shadow .2s}.reply-form textarea:focus{border-color:var(--accent-color);outline:none;box-shadow:0 0 0 3px #9333ea33}.reply-form button{align-self:flex-start}.new-ticket-form{background-color:var(--surface);border:1px solid var(--border-color);border-radius:10px;flex-direction:column;padding:2rem;display:flex;box-shadow:0 4px 12px #00000008}.form-group{margin-bottom:1.5rem}.form-group label{color:var(--text-secondary);text-align:right;margin-bottom:.5rem;font-size:1rem;font-weight:500;display:block}.form-group input[type=text],.form-group textarea{background-color:var(--background);border:1px solid var(--border-color);width:100%;color:var(--text-primary);text-align:right;box-sizing:border-box;border-radius:8px;padding:.75rem 1rem;font-family:inherit;font-size:1rem;transition:border-color .2s,box-shadow .2s}.form-group .ticket-subject-input{background-color:var(--surface);padding:.85rem 1.1rem;font-size:.95rem;font-weight:500}.form-group input[type=text]:focus,.form-group textarea:focus{border-color:var(--accent-color);outline:none;box-shadow:0 0 0 3px #9333ea33}.form-group textarea{resize:vertical;min-height:120px}.new-ticket-form button{align-self:center;font-size:1.1rem}@media (max-width:768px){.container{margin:1rem auto;padding:0 1rem}.tickets-page,.ticket-detail-page,.new-ticket-page{margin-top:1rem;margin-bottom:1rem}.page-header{flex-direction:column;align-items:center;gap:1rem}.page-header h1{font-size:1.8rem}.page-header .btn-gradient{text-align:center;margin-left:0}.page-header .status-badge{margin-left:0}.ticket-item{flex-direction:column;align-items:flex-start;gap:1rem;padding:1rem}.ticket-info{width:100%}.ticket-status{text-align:left;width:100%}.ticket-subject{font-size:1rem}.replies-container{padding:1rem}.reply-bubble{min-width:90px;max-width:90%;padding:.8rem .8rem 1.75rem}.reply-timestamp{font-size:.75rem}.admin-reply .reply-timestamp{left:.8rem}.user-reply .reply-timestamp{right:.8rem}.reply-form button{align-self:center}.new-ticket-page .page-header{text-align:center;align-items:center}.new-ticket-form{box-shadow:none;background-color:#0000;border:none;padding:1.5rem}}